Last updated September 27, 2026
Start with BPC before returning an item. We will confirm eligibility, the correct destination and the next steps.
This storefront is operated by Benchmark Procurement Corporation (BPC), a subsidiary of Benchmark. BPC uses the Benchmark logo with the Procurement name. These notices concern store.itsbenchmark.com.
Return eligibility and deadlines
Return conditions vary by product and manufacturer or fulfillment partner. Your written quote or order terms identify the applicable return window, restrictions, shipping responsibility and any restocking fee before you approve the purchase. Ask us to clarify those terms if they are missing or unclear.
Special-order or configured systems, opened products, software licenses and other restricted items may be nonreturnable or have limited return rights. These restrictions do not remove rights or remedies required by applicable law. No general restocking percentage or universal return window is promised by this notice.
Damaged, incorrect or missing items
Report damage, shortages, wrong items or missing deliveries as soon as you discover the issue. Photograph the package, shipping label and item, note visible damage on the delivery record when possible, and keep the item and packaging available for inspection.
Send the order reference and issue details to BPC. We coordinate the appropriate carrier, supplier or manufacturer process and explain the available resolution. Avoid further use of damaged equipment that could be unsafe. Do not discard or forward it before receiving instructions.
Refunds, credits and replacements
The applicable order terms and the approved return determine whether the resolution is a refund, credit, repair or replacement, subject to applicable law. We explain any permitted deductions, shipping charges or restocking fees before you proceed with a discretionary return.
We confirm the resolution after the required review or inspection. Processing by a bank or payment provider may affect when a refund appears. Ask BPC for status using your return reference. Statutory refund requirements remain applicable.
Warranty claims and cancellations
A return for a purchasing change and a manufacturer warranty claim have different requirements. BPC can help identify the applicable warranty contact and any supporting information needed.
For cancellation requests, contact us promptly. The available options depend on the accepted order terms and whether fulfillment, configuration or licensing has begun. We will confirm the result and any applicable, previously disclosed charges.
Contact BPC
For a purchasing, privacy or accessibility question, contact csrs@itsbenchmark.com or 877-327-6106. Include your order reference when relevant; do not send sensitive payment information.
Benchmark Procurement Corporation8875 Hidden River Parkway
Tampa, FL 33637
Contact us for return instructions before sending merchandise to any address.