A clear path from
quote to delivery.
Tell us what you need. We confirm the configuration, stock, price and terms with you before the order moves forward.
This store is operated by Benchmark Procurement Corporation (BPC), a subsidiary of Benchmark. Your quote list is a request for purchasing help; submitting it does not place an order or take payment.
Request your quote
Include manufacturer part numbers, quantities, delivery locations and your required date. A successful website submission displays a reference number. Keep it for follow-up.
Quote timing depends on the items, supplier responses and any configuration or service work. We confirm the expected turnaround after reviewing your request. If you have a deadline, call 877-327-6106; the submission confirmation is not a completed quote or a delivery promise.
We confirm the exact offer
We check the part number, configuration, condition, warranty, supplier stock and expected lead time. A catalog listing is not a live inventory reservation. Your written quote identifies the offered items, pricing, validity period, shipping, taxes and any product-specific restrictions.
If availability changes, we discuss revised timing or alternatives with you. A different model or configuration requires your approval.
Review the terms and approve
Your written quote or order agreement states the accepted payment method, payment due date, any deposit and the requirements for releasing the order. Purchase orders and requests for net terms require approval; submitting a PO does not itself establish a credit account.
Confirm the quote and payment arrangements with your BPC representative. Financing through Benchmark Financial Services is coordinated with Ascentium Capital or Lenovo Financial Services, subject to the selected provider’s separate application and approval process. Never send card numbers, bank details or credit documents through our general website forms.
Receive shipment updates
We provide shipment and tracking information when it becomes available. Products may ship from different locations or in separate packages. We coordinate any changes to the expected schedule and explain your options if an order is delayed.
A tracking number can be created before the carrier receives a package. Use the carrier’s acceptance and movement updates to follow transit. For status help, contact us with your order or quote reference.
Receive and check the delivery
Tell us about receiving hours, loading docks, liftgate needs, inside delivery, installation or appointment requirements before the quote is finalized. These services are included only when stated in your order.
Check package counts and visible condition at arrival. Compare the items, manufacturer part numbers and quantities with the packing list. Keep packaging while you inspect and test the equipment.
Report damage or a missing item
Contact BPC as soon as you notice damage, shortages, a wrong item or a missing delivery. Note visible damage on the carrier’s delivery record when possible, take photographs, and keep the product, labels and packaging.
Send your order reference and a description of the issue to csrs@itsbenchmark.com, or call us. We will coordinate the claim and next steps. Do not discard or send the item elsewhere before receiving instructions. The applicable claim deadlines will be supplied with your order.
Arrange a return before shipping it
Contact BPC for return authorization and the correct return address. Return eligibility, deadlines, shipping responsibility and any restocking fee depend on the item and the terms disclosed with your quote. Special-order, configured, opened or licensed products may have restrictions.
Once an eligible return is authorized, follow the packing and shipping instructions provided. We confirm the resolution and any applicable refund or credit. A return request is separate from a manufacturer warranty claim.
Read returns & damaged items →
The terms behind your order
Benchmark Procurement Corporation (BPC) is a subsidiary of Benchmark and operates this storefront using the Benchmark logo with the Procurement name. Your written quote, accepted order agreement and applicable law determine the terms of your transaction. Nothing on this page limits rights that cannot lawfully be excluded.